Shipping policy

1. Order Processing & Curating Times Every Glossy Goose gift box is assembled by hand, prepared in a sanitized studio environment, and packaged to order to ensure luxury presentation standards.

  • Studio Preparation Time: Please allow 1 to 7 business days for our team to curate, package, and quality-check your gift box before it is handed over to our courier.

  • Total Estimated Delivery Time: Customers can expect to receive their order within 3 to 11 business days from the date of purchase.

  • Business Days: Processing and fulfillment occur Monday through Friday, excluding South African public holidays and weekends.

2. Domestic Courier Delivery (The Courier Guy) Once your parcel has been packaged and collected from our Johannesburg studio by our delivery partner, The Courier Guy, transit times are as follows:

  • Major Metropolitan Centers: 2 to 4 business days after courier collection (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein).

  • Regional & Outlying Areas: 3 to 5 business days after collection, depending on regional courier routing.

  • Delivery Hours: Deliveries take place between 08:00 and 17:00, Monday to Friday. Deliveries are not conducted on weekends or public holidays.

3. Order Tracking As soon as your package is dispatched and scanned by The Courier Guy or Aramex, you will automatically receive an email/SMS notification containing your Waybill Tracking Number and a direct link to track your shipment in real time.

4. Delivery Address & Customer Availability To avoid failed delivery attempts or returns:

  • Physical Addresses Only: We deliver door-to-door. We cannot deliver to P.O. Boxes or PostNet suites.

  • Accuracy: Please ensure all complex/estate names, unit numbers, street names, postal codes, and contact numbers are 100% accurate at checkout. Glossy Goose is not responsible for delays or losses resulting from incomplete address details.

  • Access & Attendance: If a delivery attempt fails due to the recipient being unreachable or access being denied by estate security, the customer may be held responsible for any redelivery fees billed by the courier.

5. Delivery Delays & Third-Party Logistics While we make every effort to ensure your order arrives within the estimated 3 to 11 business days, transit timelines provided by the courier are estimates. Glossy Goose is not liable for unexpected courier delays caused by severe weather, regional depot backlogs, road closures, strikes, or civil unrest.

6. Damaged or Tampered Parcels All gift boxes are shipped inside heavy-duty, protective outer shipping cartons.

  • If your outer shipping carton arrives visibly crushed, opened, or wet, please endorse the courier's delivery slip as "Damaged Upon Arrival" prior to signing.

  • Take clear photos of the damaged outer box and waybill, and contact our team within 24 hours at [info@glossygoose.co.za] so we can initiate a carrier claim.